FAQ

Shipping & Delivery

Where do you ship from?
Every order is roasted and packed by hand in our small Oslo roastery and shipped from there.

How much does shipping cost?
Shipping is calculated at checkout based on your destination, so you always see the exact cost before you pay. In Norway it is 75 NOK with Helthjem, and free on orders over 700 NOK. Abroad we ship with Posten from 210 NOK, also free over 700 NOK, with DHL Express as a faster option.

How long will my order take to arrive?
Norway: typically 1 to 2 business days with Helthjem. Denmark, Sweden and Finland: 3 to 5 business days. Rest of Europe: 3 to 5 business days. United States: 5 to 8 business days. Customs handling can add time. Because we roast in small batches, your coffee is roasted fresh before it ships.

Do you ship internationally?
Yes. We ship across Europe, including the United Kingdom, and to the United States. Available destinations and rates are shown at checkout.

Will I have to pay customs or import duties?
Orders shipped outside Norway may be subject to local import duties, taxes or VAT set by the destination country. These are not included in your order total and are the responsibility of the recipient.

How is the coffee packaged?
In resealable, light-protective bags that keep your coffee fresh from our roastery to your cup.

The Coffee

What makes Piritu different?
Most coffee is a blend of many origins. Ours is the opposite: single, rare microlots from one farm, Finca Nueva Alianza in the Sacred Valley of Cusco, Peru, grown by two-time Cup of Excellence farmer Dwight Aguilar, and micro-roasted in small batches in Oslo.

What's the difference between your three coffees?

• Yellow Gesha is our Cup of Excellence lot. Delicate and floral, with jasmine, peach, citrus and honey.
• Red Gesha brings floral tea, stone fruit, citrus and honey.
• SL09 Inca is richer and deeper, with dark berry, red wine, chocolate and dried fruit.

If you're new to specialty coffee, SL09 is the most approachable. The Geshas are for those who want something rare and aromatic.

What does "Cup of Excellence" mean?
Cup of Excellence is one of the most respected quality competitions in coffee. Only the highest-scoring lots in a country earn the title. Our coffees come from Finca Nueva Alianza, whose farmer Dwight Aguilar Masias won Peru’s Cup of Excellence twice, in 2018 and 2021.

Are the beans whole or ground?
Our bags are sold as whole beans to protect freshness and aroma.

How fresh is the coffee?
Very. We roast in small batches in Oslo and ship soon after roasting, so it reaches you close to its peak. For the best cup, we recommend enjoying it within a few weeks of opening.

How should I store it?
Keep the bag sealed, away from light, heat and moisture, at room temperature. Avoid the fridge or freezer for opened bags.

How much coffee is in a bag?
Each bag contains 200 g of whole bean specialty coffee.

How do I brew it?
We've put together a simple V60 brew guide to help you get the most out of every lot.

Subscription

How does the Coffee Subscription work?
You pick the coffees you want and how many bags of each, then choose how often they arrive: every 2, 3 or 4 weeks. Subscribers save 10 percent on every bag and pay no shipping. There is no binding period.

Can I pause, change or cancel?
Yes. You’re always in control. Pause, change or cancel at any time, with no binding period. Email hello@piritucoffee.com and we’ll take care of it, or manage it from your account.

When am I charged and when does it ship?
You’re charged automatically on each renewal date, and your coffee is roasted fresh ahead of each delivery on your chosen schedule.

Orders & Returns

Can I change or cancel my order after placing it?
Because we roast and pack quickly to keep your coffee fresh, contact us as soon as possible and we'll do our best to help before it ships.

What is your return policy?
As a fresh food product, coffee can't be returned once opened. That said, your satisfaction matters to us. If anything is wrong with your order, please reach out and we'll make it right.

My order arrived damaged or incorrect, what should I do?
We're sorry! Email us with your order number and a photo and we'll sort it out quickly with a replacement or refund.

Contact

How do I get in touch?
Email us at hello@piritucoffee.com or use our Contact page. We're a small team and read every message.